The front desk system, at a glance

Our own cheat sheet for the everyday tasks in the property-management system, to keep beside you as you learn it.

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Horizon · Front Desk Quick Reference

PMS Cheat Sheet

Prepared by

The PMS is third-party software. Screen shown is illustrative, your property's system may look different, but the tasks are the same.

Front Desk

Arrivals1Departures2In-HouseRooms

Arrivals

Departures

Reservations

Guests

Folios

Rooms

214Mr. & Mrs. Ellison · King SuiteCheck in3

108Dr. Priya Rao · Queen · VIPCheck in

301Coleman party · 3 roomsCheck in

Arrivals, today's expected guests, ready to check in.

Departures, today's checkouts and folios to settle.

Check in, opens the guest's booking to assign a room & key.

Check a guest in

1 · Find the booking

Open Arrivals and select the guest.

2 · Confirm & verify

Check stay details, ID, and the card on the folio.

3 · Assign & encode

Use Assign Room, then encode the key card.

Check a guest out

1 · Open the folio

Go to Departures and select the room.

2 · Review & settle

Go over charges, then Settle Folio and email the receipt.

3 · Release the room

Mark Checked out so housekeeping is notified.

Everyday tasks

Find a guest: use Guests and search the name.

Take a booking: Reservations → new, pick dates & room.

Add a charge: open the folio, add the item.

Room status colors

✓

Clean / ready, available to assign.

Occupied, guest in house.

Dirty, awaiting housekeeping.

✦

Stuck? The vendor's certification course covers every screen in depth, this sheet is just the fast path for the tasks you'll do most. When in doubt, ask your Front Desk Supervisor.

Horizon Front Desk · PMS Cheat Sheet v1.0Prepared by The Training DeskFictional · for demonstration